Terms of Service

Last Updated: November 1, 2026

Welcome to Hera Golf Co.! These Terms of Service govern your use of our website, www.heragolfco.com, and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.

1. General Conditions

Hera Golf Co. operates this website and online store. Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

We reserve the right to refuse or cancel orders where reasonably necessary, including in cases of suspected fraud, inaccurate information, inventory limitations, or violations of these Terms.

You agree not to use our website or products for unlawful or unauthorized purposes.

2. Products and Availability

We make every effort to accurately display our products, including their colours, dimensions, materials, and descriptions.

However, colours may vary slightly depending on your device's screen settings. Minor variations in appearance may also occur.

All products are subject to availability. We reserve the right to modify or discontinue products without prior notice.

If an item becomes unavailable after you place an order, we will contact you to arrange an appropriate alternative or refund.

3. Pricing and Payments

All prices are displayed in the currency indicated on our website or at checkout.

We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been accepted.

Payment must be completed at checkout using one of our accepted payment methods.

We reserve the right to cancel orders containing obvious pricing errors or suspected fraudulent transactions. If payment has already been collected for a cancelled order, a refund will be issued.

Applicable shipping charges, taxes, and other fees will be disclosed at checkout before your purchase is completed.

4. Order Acceptance and Cancellation

After placing an order, you will receive an order confirmation email.

An order confirmation acknowledges receipt of your purchase request but does not guarantee that every item is available.

We reserve the right to cancel an order before fulfillment for legitimate reasons, including inventory errors, payment verification issues, or suspected fraud.

Customers wishing to cancel an order should contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation, except as required by applicable law.

5. Shipping and Delivery

Hera Golf Co. currently ships to Canada and the United States.

Shipping rates and estimated delivery times are provided at checkout and explained in our Shipping Policy.

Delivery estimates are not guaranteed. Delays may occur due to carrier operations, weather conditions, customs processing, or other circumstances outside our reasonable control.

For U.S. orders, applicable import duties and customs processing charges are included in our shipping rates and prepaid by Hera Golf Co.

Customers are responsible for providing complete and accurate shipping information.

Please review our Shipping Policy for additional details.

6. Returns, Refunds, and Exchanges

We offer a 14-day return window for eligible products, subject to the conditions outlined in our Return & Refund Policy.

Items must be unused, in their original condition, and accompanied by their original packaging.

All voluntary returns require prior authorization.

Customers are responsible for return shipping costs unless otherwise required by law.

Original shipping charges are generally non-refundable for voluntary returns.

We do not offer direct exchanges.

Please review our Return & Refund Policy before making a purchase.

Nothing in these Terms limits your rights under applicable consumer protection laws.

7. Accuracy of Information

We strive to ensure that all information on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or shipping.

We reserve the right to correct such errors and update information without prior notice.

If an error materially affects an order you have already placed, we will contact you regarding the available options.

8. Intellectual Property

All content on this website, including product designs, photographs, graphics, logos, text, and branding, is owned by Hera Golf Co. or used with permission from the respective rights holders.

This content is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or otherwise use our original content without prior written permission, except as permitted by law.

9. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, shipping providers, and analytics platforms.

These providers may have their own terms of service and privacy policies.

Hera Golf Co. is not responsible for the content or practices of independent third-party websites linked from our store.

10. Limitation of Liability

To the extent permitted by applicable law, Hera Golf Co. shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

We do not guarantee that our website will operate without interruption, errors, or technical difficulties.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any mandatory consumer protection rights.

11. Privacy and Personal Information

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy for information about how we collect, use, store, and protect your personal information.

12. Prohibited Uses

You agree not to use our website:

• For unlawful or fraudulent purposes.

• To violate intellectual property rights.

• To submit false or misleading information.

• To transmit malicious software or harmful code.

• To interfere with the website's security or functionality.

• To engage in unauthorized data collection or automated scraping.

We reserve the right to restrict access to our website in response to violations of these Terms.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service.

Changes will be posted on this page with an updated revision date.

Changes will apply prospectively unless otherwise permitted by law. Material changes affecting existing orders will be handled in accordance with applicable legal requirements.

We encourage customers to review these Terms periodically.

14. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Nothing in this section limits any mandatory rights or protections available to consumers under the laws of their jurisdiction.

15. Contact Information

For questions about these Terms of Service, please contact:

Hera Golf Co.

Website: www.heragolfco.com

Contact us through the contact form

Business address: 5-112 Elizabeth St. Suite 305. Toronto, ON M5G 1P5