Refund policy

Return & Refund Policy

At Hera Golf Co., we take pride in the quality of our products. We carefully inspect our items before shipping and want you to be happy with your purchase.

Please review our return policy before placing an order.

14-Day Return Policy

We accept returns requested within 14 calendar days of delivery, subject to the conditions outlined below.

To qualify for a return, your item must:

Be completely unused, unworn, and in its original condition.
Be returned with all original packaging, tags, and accessories.
Show no signs of use, wear, damage, stains, or alterations.
Be accompanied by proof of purchase.

Items that do not meet these conditions will not be eligible for a refund.

How to Request a Return

To request a return, please contact us through our Contact page within 14 days of receiving your order.

Include your order number, the item you wish to return, and the reason for your request.

All returns require prior authorization from Hera Golf Co.

If your return is approved, we will provide instructions and a return shipping address. Approved returns must be shipped within 7 calendar days of authorization.

Returns sent without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

For international returns, any applicable customs duties, brokerage fees, import taxes, or other return-related charges are the responsibility of the customer. Duties and customs fees originally paid by Hera Golf Co. are non-refundable.

We strongly recommend using a tracked shipping service. Hera Golf Co. is not responsible for return packages lost or damaged in transit.

Non-Returnable Items

The following items are not eligible for voluntary returns:

Used, worn, damaged, or altered products.
Items missing original packaging, tags, or accessories.
Clearance or final-sale items clearly identified as such at the time of purchase.
Gift cards.
Items returned outside the specified return window.
Items shipped without prior return authorization.

Refunds

Once your return is received, we will inspect the product to determine whether it meets our return requirements.

If approved, your refund will be issued to your original payment method within 10 business days of approval.

Please allow additional time for your bank or payment provider to process the refund.

Refunds apply only to the eligible product purchase price. Original shipping charges and customs-related fees are non-refundable.

If a returned item does not meet our eligibility requirements, we reserve the right to decline the voluntary refund.

Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery whenever possible.

Include your order number, a description of the issue, and clear photographs of the product and packaging.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.

The 48-hour notification period does not limit any rights you may have under applicable consumer protection laws.

Exchanges

We do not offer direct exchanges.

If you wish to purchase a different product, please request a return for your original item, provided it meets our eligibility requirements, and place a new order.

Order Cancellations

Orders cannot be cancelled once they have been processed or shipped.

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation requests can be accommodated.

Consumer Rights

Nothing in this policy limits or excludes rights or remedies that customers may have under applicable consumer protection laws, including those relating to defective products, misrepresentation, or failure to deliver.