Shipping policy

Shipping Policy

At Hera Golf Co., we want your new golf accessories to arrive safely and without hassle. Below you'll find everything you need to know about our shipping rates, delivery times, and order processing.

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and statutory holidays).

Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow its journey.

Please note that processing times may be longer during product launches, holidays, or periods of high order volume.

Shipping Within Canada 🇨🇦

We offer flat-rate shipping across Canada.

Estimated delivery: 5–8 business days

Shipping rates apply per order, regardless of the number of items purchased.

Shipping to the United States 🇺🇸

We ship to customers throughout the United States.

Shipping rates: Calculated based on your order value and displayed at checkout. Shipping rates include duties so that you don't have to pay any additional duties to receive your order.
Estimated delivery: 5–10 business days.
Import duties: Included in your shipping charge.

All U.S. orders are shipped with applicable import duties and customs fees prepaid. This means you shouldn't receive an additional customs bill upon delivery.

Shipping rates vary depending on the total value of your order.

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear after your package has been processed by the shipping carrier.

Delivery Times

Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times may vary due to weather, carrier delays, customs processing, holidays, or other circumstances beyond our control.

Please note that estimated delivery times do not include order processing time.

Incorrect Shipping Addresses

Please double-check your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible. We'll do our best to update your information before your order ships.

Once an order has been dispatched, we may not be able to change its delivery address and no refunds are issued if you provide incorrect shipping address information.

Lost or Damaged Packages

If your order arrives damaged, or your tracking information indicates a delivery issue, please contact us with your order number and a description of the problem.

For damaged items, we may request photographs of the product and packaging to help resolve the issue.

We'll work with you and our shipping partners to investigate and find an appropriate resolution.